Version 1.1 Last Updated: [21st July 2026]
These Terms and Conditions ("Terms") govern your access to and use of the Great D'Tour platform, including our website, mobile application and all related products, services and features (collectively, the "Platform").
The Platform is owned and operated by Chomps Innovation Labs LLP ("Great D'Tour", "Company", "we", "our" or "us").
By accessing, browsing, registering on or using the Platform, you acknowledge that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Refund and Cancellation Policy and any other policies or guidelines published on the Platform from time to time (collectively, the "Platform Policies"). If you do not agree to these Terms, you must immediately discontinue use of the Platform.
Unless the context otherwise requires:
Adventure Activity means any Experience or activity offered through the Platform that involves inherent physical, environmental or situational risks, including trekking, mountaineering, water sports, wildlife experiences, outdoor expeditions, extreme sports or any other activity designated by us or the relevant Host as high-risk.
Applicable Laws means all applicable laws, statutes, rules, regulations, notifications, governmental orders, judicial decisions and regulatory requirements in force from time to time.
Balance Amount means any amount remaining payable after payment of the Booking Amount and before commencement of the relevant Experience, as specified at the time of Booking.
Booking means a reservation made through the Platform for an Experience or service offered by a Host.
Booking Amount means the amount payable at the time of making a Booking, together with any applicable taxes, platform fees, convenience fees or other charges displayed during checkout.
Booking Confirmation means the confirmation issued by the Platform, subsequent to the Company's or the Host's acceptance, following successful processing of a Booking in accordance with these Terms; the mere submission of a Booking shall not by itself constitute a Booking Confirmation.
Content means all text, graphics, photographs, videos, reviews, ratings, comments, audio, software, data and other materials made available on or through the Platform, including User Content.
Cover Note means a non-transferable, non-withdrawable credit issued by the Company in accordance with the Refund and Cancellation Policy that may be redeemed for eligible future Bookings subject to applicable conditions and validity periods.
Experience(s) means any activity, service, programme, event or offering listed, made available or facilitated through the Platform and provided by a Host including adventure activities, wellness retreats, cultural and heritage experiences, wildlife and nature experiences, educational programmes, volunteering programmes and any other category of experience introduced from time to time.
Field Notes means the editorial content published by the Company, including travel stories, articles, destination guides, photographs, newsletters, videos and similar informational material.
Host means an independent third-party individual or entity that lists, offers or provides Experiences, accommodation, transportation, activities or other travel-related services through the Platform.
Platform means the Great D'Tour website, mobile application and all associated digital interfaces, products, services and functionalities operated by the Company.
Platform Policies means these Terms together with the Privacy Policy, Refund and Cancellation Policy and any other policies, guidelines or category-specific terms published on the Platform from time to time.
User, you or your means any person who accesses or uses the Platform, whether or not that person completes a Booking.
Great D'Tour is a technology-enabled online marketplace that facilitates discovery and booking of travel Experiences offered by independent Hosts.
Our role is limited to operating the Platform, enabling Users and Hosts to connect, facilitating Bookings and payments, and providing related platform support services.
Unless expressly stated otherwise in these Terms, we do not own, organise, operate, control, manage, deliver or supervise the Experiences listed on the Platform.
All Experiences available on the Platform are offered by independent Hosts.
Hosts are solely responsible for creating and informing about updates in their listings; determining prices; obtaining and maintaining all licences, registrations, permits and approvals required under Applicable Laws; ensuring the accuracy of information published on the Platform; delivering booked services; complying with applicable safety standards; complying with consumer, tourism, labour, environmental and other Applicable Laws; and honouring their obligations to Users.
We do not employ, supervise or control any Host and nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship between the Company and any Host.
Every Booking made through the Platform constitutes a separate contract directly between you and the relevant Host.
Except to the extent expressly provided in these Terms or required by Applicable Law, the Company is not a party to that contract and assumes no responsibility for the performance of the Host's obligations.
The Platform may facilitate discovery of Experiences; comparison of listings; submission of Booking requests; identification of User; payment processing through authorised payment service providers;
communication between Users and Hosts; informing Booking confirmations; notifications and reminders; User support; and other ancillary services introduced from time to time.
Our provision of these services does not alter the legal relationship between you and the relevant Host.
Where payment is collected through the Platform, we act solely as a payment facilitator.
Payments are processed through authorised third-party payment service providers and may be held in designated settlement or controlled accounts before being released to the Hosts in accordance with our commercial arrangements with them.
Those arrangements exist solely between the Company and the Host and do not create any fiduciary obligation owed by the Company to Users.
We may comply with Applicable Laws relating to taxation, including deduction or collection of taxes where required.
While we endeavour to maintain a high-quality marketplace, we do not independently verify every Host, listing or Experience on a continuous basis.
Accordingly, we do not warrant or guarantee the availability of any Experience; the acceptance of any Booking; the accuracy or completeness of listings; the quality, legality or suitability of any Experience; the conduct of any Host or participant; uninterrupted availability of the Platform; or that any Experience will meet your expectations.
All Experiences are provided by the Hosts directly and are accepted by you at your own discretion.
By using the Platform, you acknowledge and agree that: (a) Great D'Tour operates solely as a technology intermediary; (b) Hosts are independent third parties; (c) every Booking is entered into directly with the relevant Host; (d) the Company is not responsible for the delivery of Host services except to the extent expressly provided under these Terms or Applicable Law; (e) disputes relating to the quality, safety or performance of an Experience should first be raised with the relevant Host, although the Company may, at its sole discretion, assist the parties in attempting to resolve such disputes without assuming any liability; and (f) your use of the Platform and participation in any Experience is at your own risk, subject always to your statutory rights under Applicable Law.
Experiences offered through the Platform may include, among others volunteer programmes; adventure activities; wellness retreats; cultural and heritage Experiences; volunteering programmes; wildlife and nature Experiences; educational programmes; and other categories introduced from time to time.
Certain categories may be subject to additional eligibility criteria, disclosures, waivers, safety requirements or category-specific terms, which will be presented before completion of the relevant Booking and shall form part of these Terms.
The Platform may publish editorial content under the title Field Notes. Field Notes are intended solely for informational and editorial purposes. Unless expressly stated otherwise, Field Notes do not
constitute professional advice; they do not guarantee the quality, suitability or availability of any Experience; they do not form part of any Booking or contractual commitment; testimonials represent individual experiences and should not be regarded as typical results; and sponsored or promotional content will be identified where required by Applicable Law.
To the fullest extent permitted by Applicable Law, the Company is not responsible for decisions made in reliance upon Field Notes.
You may use the Platform only if you: (a) are at least 18 (eighteen) years of age; (b) are legally competent to enter into a binding contract under Applicable Law; and (c) comply with these Terms and all Applicable Law.
The Platform is not intended for use by persons under the age of 18. If a Booking is made for or on behalf of a minor, the person making the Booking represents and warrants that they are the parent, lawful guardian or duly authorised representative of the minor and assumes full responsibility for the minor's participation in the relevant Experience.
By accessing or using the Platform, you represent and warrant that: (a) all information provided by you is true, accurate, complete and up to date; (b) you have the legal authority to enter into these Terms; (c) you will use the Platform only for lawful purposes; (d) you are not prohibited under Applicable Law from accessing or using the Platform; and (e) your use of the Platform will not violate the rights of any third party.
You agree to promptly update your information if any material changes occur in the information already provided by you.
The Platform is owned and operated from India. Users accessing the Platform from outside India do so at their own initiative and are solely responsible for ensuring compliance with the laws applicable in their jurisdiction. The Company makes no representation that the Platform or any Experience is available, appropriate or lawful in every jurisdiction.
You are solely responsible for obtaining and maintaining all visas, passports, permits, immigration approvals, vaccinations, travel documentation and other authorisations required for participation in any Experience.
This responsibility applies irrespective of your nationality; the location of the Experience; whether the Experience is domestic or international; and whether participation involves volunteering, cultural exchange or contribution-based programmes.
The Company does not provide immigration or visa advice and shall not be responsible for any refusal of entry, deportation, delay, cancellation, penalty or other consequence arising from your failure to obtain or maintain the required documentation.
Certain features of the Platform may require you to create an account. Registration may be completed using email verification, mobile OTP authentication or any other authentication mechanism supported by the Platform from time to time. You agree to provide accurate, current and complete registration information and to keep your account details updated at all times.
You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account. You must immediately notify us if you become aware of unauthorised access; suspected compromise of your account; loss or theft of login credentials; or any other security incident affecting your account.
Unless caused by our negligence or wilful misconduct, we are not liable for any loss arising from unauthorised use of your account.
You must not create multiple accounts without our approval; register using false or misleading information; impersonate another individual or organisation; transfer, sell or assign your account; permit another person to access your account; use the Platform for fraudulent or unlawful purposes; or circumvent any security or verification measures implemented by the Platform.
To protect the integrity of the Platform and comply with Applicable Law, we may require identity verification, including verification through OTP, email confirmation, government-issued identification, KYC documentation or any other lawful verification mechanism.
We may suspend or restrict access where verification cannot be completed or where fraudulent or suspicious activity is suspected.
Personal information collected during verification will be processed in accordance with our Privacy Policy.
We may suspend, restrict or terminate your account, temporarily or permanently, with or without prior notice, if we reasonably believe that:
(a) you have breached these Terms or any Platform Policy;
(b) you have engaged in fraudulent, deceptive or unlawful conduct;
(c) your use of the Platform creates legal, regulatory, operational or reputational risk;
(d) we receive a bona fide complaint concerning your conduct;
(e) we are required to do so by Applicable Law or a competent authority; or
(f) continued access would compromise the security or integrity of the Platform.
Such suspension or termination shall not affect any rights or liabilities accrued to the Platform prior to the effective date of suspension or termination.
Where an account is suspended or terminated for breach of these Terms:
(a) previously paid Platform Fees shall not automatically become refundable;
(b) pending Bookings shall be dealt with in accordance with the Refund and Cancellation Policy;
(c) any outstanding payment obligations shall remain payable; and
(d) the Company reserves all legal rights and remedies available under Applicable Law.
Following suspension or termination, we may retain User information, Booking records and transaction data for such period as is necessary to comply with Applicable Law; respond to regulatory requirements; prevent fraud; resolve disputes; enforce these Terms; and protect our legal rights.
Such retention shall be subject to our Privacy Policy and Applicable Law.
Bookings are subject to multiple factors, such as (a) availability of the relevant Experience; (b) payment of the applicable Booking Amount; (c) acceptance or confirmation by the Host, where applicable; and (d) compliance with these Terms and any category-specific requirements. A Booking is confirmed only when the Platform issues a Booking Confirmation.
Submission of a Booking request does not guarantee confirmation.
The total price payable for a Booking shall be displayed before checkout.
Depending on the relevant Experience, payment may consist of:
(a) a Booking Amount payable at the time of Booking; and
(b) a Balance Amount payable before commencement of the Experience within the timeline specified on the Platform.
Failure to pay the Balance Amount within the prescribed timeline may result in cancellation of the Booking in accordance with the Refund and Cancellation Policy.
Unless otherwise stated (a) prices are determined by the relevant Host (b) prices are displayed in Indian Rupees (INR); (c) applicable taxes, fees and charges will be displayed before payment; and (d) prices may change prior to confirmation of a Booking but shall not change after a Booking Confirmation has been issued except where required by Applicable Law or due to an obvious pricing error.
Where payment is made using an international payment instrument, exchange rates, foreign currency conversion charges and bank fees are determined by the relevant financial institution.
The Company is not responsible for fluctuations in exchange rates or charges imposed by banks, payment networks or card issuers.
Payments are processed through independent third-party payment service providers. By making a payment, you also agree to comply with the terms applicable to the relevant payment provider.
The Company does not store complete payment card information and shall not be responsible for failures, interruptions or security incidents attributable to payment processors, banks or payment networks.
Payments received through the Platform may be held by the Company or its authorised payment partners in designated settlement or controlled accounts before being released to the relevant Host in accordance with the Company's commercial arrangements.
Such arrangements do not affect:
(a) your obligation to pay the full Booking price;
(b) the contractual relationship between you and the Host; or
(c) the Company's status as a technology intermediary.
The Company may deduct, collect, withhold or remit taxes where required under Applicable Law, including obligations relating to tax deduction or collection at source.
Such deductions shall not affect the total amount payable by you unless expressly stated otherwise.
A Booking shall not be confirmed until payment has been successfully processed. Where a payment fails, is reversed or is declined, the Company shall have no obligation to confirm the Booking.
Users agree not to initiate unjustified chargebacks without first attempting to resolve the matter through the Platform in accordance with the Refund and Cancellation Policy.
Nothing in this Clause limits any statutory rights available to Users under Applicable Law.
The Company's Refund and Cancellation Policy governs cancellations, modifications, rescheduling, refunds and the issuance and use of Cover Notes.
The Refund and Cancellation Policy forms part of these Terms and is incorporated by reference.
By making a Booking, you acknowledge that you have read and accepted the Refund and Cancellation Policy.
In the event of any inconsistency between these Terms and the Refund and Cancellation Policy in relation to cancellations, refunds, rescheduling or Cover Notes, the Refund and Cancellation Policy shall prevail.
Hosts are solely responsible for the Experiences they offer through the Platform.
Without limitation, Hosts are responsible for delivering the booked Experience; complying with Applicable Law; maintaining all required licences and permits; ensuring participant safety; providing accurate descriptions; honouring confirmed Bookings; and complying with Platform Policies applicable to Hosts.
The Company does not supervise or control the operational conduct of Hosts and, except as required by Applicable Law, shall not be liable for any act or omission of a Host.
The Company may establish quality, operational or safety standards applicable to Hosts. Our monitoring of compliance with such standards does not constitute a representation or warranty that every Host complies with those standards at all times. Hosts remain solely responsible for their own legal and operational compliance.
If you believe that a Host has failed to perform its obligations, you may submit a complaint through the Platform. The Company may facilitate communication or resolution between the parties but does not assume responsibility for resolving disputes or guaranteeing any particular outcome. Any refund or other remedy shall be governed by the Refund and Cancellation Policy and Applicable Law.
You agree to use the Platform responsibly, lawfully and in accordance with these Terms.
When accessing or using the Platform, you must:
(a) comply with all Applicable Law;
(b) provide accurate and complete information;
(c) act in good faith while interacting with Hosts and other Users;
(d) comply with all instructions, eligibility requirements and safety guidelines communicated by the Company or the relevant Host;
(e) make all payments when due; and
(f) use the Platform only for its intended purpose.
You remain solely responsible for your conduct while using the Platform and while participating in any Experience booked through it.
You must not, directly or indirectly:
(a) use the Platform for any unlawful, fraudulent or deceptive purpose;
(b) provide false, inaccurate or misleading information;
(c) impersonate any individual or entity or falsely represent your affiliation with another person;
(d) interfere with or disrupt the operation, security or integrity of the Platform;
(e) upload, transmit or distribute malicious code, viruses, malware or other harmful software;
(f) attempt to gain unauthorised access to any account, system, network or data;
(g) circumvent any security, authentication or access-control mechanism implemented by the Platform;
(h) scrape, crawl, harvest or systematically extract data from the Platform without our prior written consent;
(i) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, algorithms or underlying structure of the Platform, except where expressly permitted by Applicable Law;
(j) use any automated system, robot, spider or similar technology to access the Platform in a manner that imposes an unreasonable burden on our infrastructure;
(k) interfere with another User's use or enjoyment of the Platform;
(l) upload or distribute material that infringes any intellectual property, privacy or proprietary rights;
(m) engage in abusive, threatening, discriminatory, defamatory, obscene or otherwise objectionable conduct;
(n) submit false reviews or manipulate ratings;
(o) knowingly introduce inaccurate, fabricated or misleading Content;
(p) use the Platform to send unsolicited commercial communications or spam;
(q) attempt to bypass, avoid or manipulate payment mechanisms established by the Platform;
(r) engage in any conduct that could damage the reputation, goodwill or integrity of the Company, the Platform or any Host; or
(s) encourage, facilitate or assist another person to engage in any of the foregoing activities.
The Platform has invested substantial resources in developing relationships with Hosts and facilitating secure transactions.
Accordingly, you agree that you must not, directly or indirectly:
(a) use information obtained through the Platform to contact a Host for the purpose of completing a transaction outside the Platform;
(b) encourage or induce a Host to avoid Platform fees or payment processes;
(c) solicit or accept off-platform Bookings arising from introductions made through the Platform; or
(d) otherwise circumvent the Platform in connection with a Booking or prospective Booking.
This Clause shall not prevent communications reasonably necessary for the performance of a confirmed Booking where such communications are permitted through the Platform.
The Company reserves the right to suspend or terminate User and Host accounts and pursue all available legal remedies in respect of any breach of this Clause.
You must comply with all reasonable eligibility requirements, safety protocols, equipment requirements and instructions communicated by the relevant Host before or during an Experience. Failure to comply with such requirements may result in denial of participation without refund where specified under the Refund and Cancellation Policy or Applicable Law.
You agree to cooperate with the Company in investigating suspected fraud, misuse of the Platform, regulatory inquiries or complaints relating to your use of the Platform. Where reasonably requested, you must provide accurate information necessary to verify compliance with these Terms or Applicable Law.
The Platform and all intellectual property rights therein, including all software, technology, databases, designs, logos, trade names, trademarks, service marks, photographs, graphics, audiovisual material, text, compilations and other Content created or owned by the Company (excluding User Content and third-party materials), are owned by or licensed to the Company and are protected under Applicable Law. Nothing in these Terms transfers any intellectual property rights to you.
Subject to your compliance with these Terms, the Company grants you a limited, personal, non- exclusive, non-transferable and revocable licence to access and use the Platform solely for your personal, non-commercial use.
This licence does not permit you to reproduce; distribute; modify; publish; commercially exploit; create derivative works from; or publicly display any part of the Platform except with our prior written consent or as otherwise permitted by Applicable Law.
The Company's trade names, logos, branding, trademarks and service marks may not be used without our prior written consent.
Nothing contained in these Terms shall be construed as granting any licence or right to use any Company intellectual property except as expressly provided.
Listings and other materials published by Hosts may contain intellectual property owned by the relevant Host or other third parties. Such intellectual property remains the property of its respective owner. The Company does not grant any licence to use such material except as necessary to access the Platform in accordance with these Terms.
If you provide suggestions, comments, recommendations or other feedback relating to the Platform ("Feedback"), you grant the Company a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, implement and commercialise such Feedback without restriction or compensation, provided that any personal data forming part of such Feedback shall continue to be processed in accordance with the Privacy Policy.
The Platform may permit you to post, upload or submit reviews, ratings, comments, photographs, videos or other Content ("User Content"). You remain responsible for all User Content submitted by you.
By submitting User Content, you represent and warrant that:
(a) you own or have all necessary rights to submit the User Content;
(b) the User Content is accurate and based on genuine Experiences;
(c) the User Content does not infringe the rights of any third party;
(d) the User Content complies with Applicable Law and these Terms; and
(e) you have obtained all necessary permissions from individuals identifiable in such User Content where required under Applicable Law.
By submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, adapt, publish, display, distribute and otherwise use such User Content for the purpose of operating, maintaining, promoting and improving the Platform.
This licence shall continue for so long as reasonably necessary for those purposes or as otherwise required under Applicable Law. Nothing in this Clause affects your ownership of the underlying User Content.
Where User Content is processed on the basis of your consent, you may request the Company to withdraw such consent for future promotional or marketing use in accordance with the Privacy Policy. Where required under Applicable Law, the Company shall delete, anonymise or de-identify personal
data forming part of User Content, unless retention is required for legal, regulatory or evidentiary purposes.
You must not submit User Content that is false, misleading or deceptive; is fabricated or not based on a genuine Experience; is defamatory, abusive, threatening, hateful or discriminatory; infringes intellectual property or privacy rights; contains unlawful material; contains malicious software or harmful code; violates Applicable Law; or otherwise breaches these Terms.
The Company may, but is not obliged to, review, monitor, edit, remove, disable access to or refuse publication of User Content that reasonably appears to violate these Terms, Applicable Law or the rights of any person.
Nothing in this Clause obliges the Company to actively monitor all User Content or assume editorial responsibility for material submitted by Users.
Repeated or serious violations may result in suspension or termination of your account.
You remain solely responsible for User Content submitted by you and agree to indemnify the Company in accordance with Clause 16 (Indemnity) against claims arising from your User Content or your breach of this Clause.
Certain Experiences offered through the Platform involve Adventure Activities that carry inherent risks which cannot be eliminated entirely, including risks of physical exertion, adverse weather, difficult terrain, equipment failure, wildlife encounters, accidents, illness, permanent disability or death. By Booking or participating in an Adventure Activity, you acknowledge that you understand and voluntarily assume such inherent risks. Participation is entirely at your own discretion.
You represent and warrant that you are physically and medically fit to participate in the relevant Adventure Activity and that you have disclosed any condition that may materially affect your safe participation where such disclosure is reasonably required.
Where applicable, you agree to complete any required medical declaration, insurance declaration or fitness assessment before participation. Failure to satisfy applicable eligibility requirements may result in refusal of participation.
You agree to comply with all reasonable safety instructions issued by the Host, guides or authorised personnel. Failure to comply with safety instructions may result in immediate exclusion from the activity where reasonably necessary to protect participants or others.
Hosts offering Adventure Activities remain solely responsible for obtaining required licences and approvals; maintaining equipment; complying with applicable safety standards; providing appropriate safety briefings; supplying mandatory safety equipment where applicable; and conducting activities in accordance with Applicable Law.
The Company does not independently verify ongoing compliance by Hosts and shall not be responsible for any misrepresentation or regulatory non-compliance by a Host.
Where required by the Company or the relevant Host, participation in an Adventure Activity may be conditional upon execution of a separate waiver, declaration, informed consent or acknowledgement of risk. Such documentation supplements, and does not replace, these Terms. Failure to provide any required consent may result in cancellation of the Booking in accordance with the Refund and Cancellation Policy.
Nothing in this Clause excludes liability that cannot lawfully be excluded under Applicable Law, including liability arising directly from the Company's own fraud, wilful misconduct or any other non-excludable statutory liability.
You are solely responsible for assessing whether you require travel, health, accident, medical, personal liability or any other insurance in connection with a Booking or participation in an Experience. The Company does not provide, arrange or underwrite insurance unless expressly stated on the Platform. Where insurance is available through a third-party provider, such insurance is offered solely by that provider and remains subject to its separate terms and conditions.
Certain Experiences, particularly Adventure Activities or international programmes, may require participants to maintain specified insurance coverage as a condition of participation. Where such insurance is mandatory, you agree to obtain and maintain the required coverage and to provide satisfactory evidence of such coverage if requested by the Company or the relevant Host. Failure to satisfy any mandatory insurance requirement may result in refusal of participation or cancellation of the Booking in accordance with the Refund and Cancellation Policy.
Your privacy is important to us. Our collection, use, storage, disclosure and processing of personal data are governed by our Privacy Policy, which forms part of these Terms. By accessing or using the Platform, you acknowledge that your personal data may be processed in accordance with the Privacy Policy and Applicable Law. Nothing in these Terms limits any rights available to you under Applicable Law relating to data protection or privacy.
The Platform is provided on an "as is" and "as available" basis.
To the maximum extent permitted by Applicable Law, the Company does not warrant that:
(a) the Platform will always be available, uninterrupted, secure or error-free;
(b) defects or errors will be corrected immediately;
(c) the Platform will be compatible with every device or operating system;
(d) information published on the Platform will always be complete, current or free from inadvertent errors; or
(e) the Platform will be free from viruses, malware or other harmful components despite reasonable security measures.
The Company does not warrant or guarantee the quality of Host services; the conduct of Hosts or participants; the suitability of any Experience; uninterrupted availability of any Experience; the accuracy of Host descriptions beyond information supplied by the Host; the legality or regulatory compliance of any Host except to the extent expressly verified by the Company. All services are provided by independent Hosts and you shall select them at your own discretion.
The Platform may integrate with or provide access to third-party services, payment gateways, maps, communication services, social media platforms or other external websites. The Company is not responsible for the availability, accuracy, security, content or practices of any third-party service and your use of such services is governed by the applicable third-party terms.
Field Notes, destination guides, travel recommendations, blogs, newsletters and other editorial content are published solely for general informational purposes.
Such content does not constitute professional, legal, medical or financial advice; should not be relied upon as a guarantee of any Experience; may reflect individual opinions or Experiences; and may change without notice. You remain solely responsible for decisions made in reliance upon such information.
To the maximum extent permitted by Applicable Law, the Company shall not be liable for any loss arising from (a) the acts or omissions of Hosts or other Users; (b) cancellation, modification or delay of an Experience by a Host; (c) injury, illness, property damage or loss arising from participation in an Experience; (d) inaccurate information supplied by a Host; (e) interruption or temporary unavailability of the Platform; (f) failures of telecommunications networks, payment systems or internet services beyond our reasonable control; (g) force majeure events; (h) unauthorised access to your account resulting from your failure to maintain account security; or (i) reliance upon information published by third parties through the Platform.
To the maximum extent permitted by Applicable Law, the Company shall not be liable for any indirect loss; consequential loss; special or exemplary damages; loss of profits; loss of goodwill; loss of business
opportunity; loss of anticipated savings; loss of reputation; or loss of data, whether arising in contract, tort (including negligence), statute or otherwise.
Subject to Clause 15.4, the aggregate liability of the Company arising out of or in connection with any Booking or these Terms shall not exceed the total Platform Fees actually received by the Company in relation to the relevant Booking or, where no Platform Fee was charged, the amount actually retained by the Company for the relevant Booking.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Applicable Law, including liability arising from (a) fraud; (b) wilful misconduct; (c) any statutory rights that cannot lawfully be waived; or (d) any other liability that Applicable Law prohibits from being excluded.
You agree to indemnify and hold harmless the Company, its affiliates, partners, directors, officers, employees, consultants and agents from and against all claims, proceedings, liabilities, damages, losses, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to (a) your breach of these Terms; (b) your breach of Applicable Law; (c) your User Content; (d) your misuse of the Platform; (e) your negligence or wilful misconduct; (f) infringement of any intellectual property or other rights of a third party; (g) disputes between you and a Host arising from your acts or omissions; or (h) any fraudulent, misleading or unlawful conduct by you.
This indemnity shall survive termination of these Terms.
Without limiting any other rights available under these Terms or Applicable Law, the Company may suspend, restrict or terminate your access to the Platform where reasonably necessary to enforce these Terms; protect the Platform or other Users; investigate suspected misconduct; comply with Applicable Law or regulatory directions; prevent fraud or security threats; or protect the Company's legitimate business interests.
Termination shall not affect: (a) accrued rights or liabilities; (b) payment obligations; (c) dispute resolution provisions; (d) intellectual property rights; (e) indemnities; or (f) any provision intended by its nature to survive termination.
These Terms shall be governed by and construed in accordance with the laws of India.
Before commencing formal proceedings, the parties shall use reasonable efforts to resolve any dispute through good faith discussions. Nothing in this Clause prevents either party from seeking urgent interim or injunctive relief before a court of competent jurisdiction.
Any dispute arising out of or relating to these Terms that cannot be resolved amicably shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The arbitration shall:
• be conducted by a sole arbitrator appointed mutually by the parties or, failing agreement, in accordance with the Arbitration and Conciliation Act, 1996; • have its seat and venue in Bengaluru, Karnataka; • be conducted in the English language; and • result in an award that shall be final and binding upon the parties.
Subject to the foregoing, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over all matters arising from these Terms that are not required to be resolved by arbitration.
The Company shall not be liable for any delay, interruption or failure to perform its obligations under these Terms where such delay or failure results from events beyond its reasonable control, including natural disasters, epidemics or pandemics, acts of God, war, terrorism, civil unrest, strikes, labour disputes, governmental actions, judicial or regulatory orders, embargoes, failure of telecommunications or internet services, cyber-attacks, power outages or failures of third-party service providers.
Where reasonably practicable, the Company shall use commercially reasonable efforts to minimise the effects of such events and resume normal operations as soon as reasonably possible.
Nothing in this Clause affects any rights or remedies expressly available to Users under Applicable Laws or the Refund and Cancellation Policy.
To the maximum extent permitted under Applicable Law, the Company, in its capacity as an intermediary, shall not be liable for any third-party information, data, content, or communication hosted, transmitted, or made available on the Platform by users, hosts, or vendors, provided that the Company complies with Applicable Law. Nothing in these Terms shall limit the Company's right to avail any safe harbour or immunity available to intermediaries under Applicable Law.
The Company shall use reasonable measures to protect confidential information and personal data received from Users in connection with the operation of the Platform.
Nothing in these Terms restricts the Company from disclosing information where disclosure is (a) required by Applicable Laws; (b) required pursuant to a court order or lawful governmental direction; (c) necessary for the provision or administration of Platform services; (d) required to investigate fraud, misuse of the Platform or security incidents; or (e) otherwise permitted under the Privacy Policy.
Users must likewise maintain the confidentiality of any non-public information obtained through the Platform and shall not misuse such information in a manner inconsistent with these Terms or Applicable Laws.
Any notice or communication under these Terms may be provided by the Company through email; in- Platform notification; SMS; publication on the Platform; or any other electronic communication permitted under Applicable Laws.
Notices shall be deemed received: (a) immediately upon publication on the Platform; (b) upon successful transmission in the case of any other electronic communication; or (c) at such other time as may be prescribed under Applicable Laws.
It is your responsibility to maintain current contact details associated with your account.
The Company may modify, improve, suspend or discontinue any feature, functionality, category of Experience or service available through the Platform from time to time.
Where any such change materially affects existing Bookings or your rights under these Terms, the Company shall take reasonable steps to notify affected Users, unless immediate action is required for security, legal or operational reasons.
The Company may revise these Terms from time to time to reflect changes in Applicable Laws; introduce new products or services; improve Platform functionality; address operational or security requirements; or clarify existing provisions.
Updated Terms shall become effective upon publication on the Platform or on such later date as may be specified.
Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
Where Applicable Laws require express consent for material amendments, the Company shall obtain such consent before the relevant amendments take effect.
These Terms, together with the Platform Policies, constitute the entire agreement between you and the Company relating to your access to and use of the Platform and supersede all prior understandings, representations and agreements relating to the same subject matter.
If any provision of these Terms is held to be invalid, unlawful or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it enforceable or, where modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. Any waiver shall be effective only if made expressly in writing. A waiver on one occasion shall not constitute a waiver of any subsequent breach.
You may not assign, transfer or otherwise dispose of any rights or obligations under these Terms without the Company's prior written consent.
The Company may assign or transfer its rights and obligations under these Terms to any affiliate, successor, purchaser of its business or other entity as part of a merger, acquisition, corporate restructuring or transfer of assets, provided that such assignment does not materially diminish your rights under these Terms.
Except as expressly provided under Applicable Laws, these Terms are solely for the benefit of you and the Company. Nothing in these Terms confers any right or benefit upon any third party.
Provisions such as Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnity; Confidentiality, Governing Law and Dispute Resolution, Safe Harbour and any other provision which, by its nature, is intended to survive. shall survive suspension, termination or expiry of these Terms to the extent necessary to give effect to their purpose.
In accordance with Applicable Law, the Company has appointed a Grievance Officer to address complaints relating to the Platform.
Name: Deria Sarkar Designation: Grievance Officer Email: grievances@greatdtour.com Address: EPIP Zone, Whitefield, Bengaluru, Karnataka, 560066 Telephone: [+91-831-038-6637]
Users may submit complaints relating to violation of these Terms; misuse of the Platform; unlawful or infringing Content; privacy concerns; User complaints; or any other issue relating to the Platform.
The Company shall process complaints in accordance with Applicable Laws, as amended from time to time.
The Company may update the details of the Grievance Officer or the grievance redressal process by publishing the revised information on the Platform.
If you have any questions regarding these Terms or the Platform, you may contact us using the contact details published on the Platform or through our designated customer support channels.